60-Day Money-Back Guarantee
Made in USA
Our 60-Day Satisfaction Guarantee
We stand behind Settle and want you to feel confident in your purchase. If you're not completely satisfied for any reason, we offer a no-questions-asked 60-day money-back guarantee from the date of delivery.
Return Window
You have 60 days from the day your order is delivered to request a refund.
Eligibility
We accept returns on both opened and unopened products. Yes, even if you've tried Settle and it simply wasn't right for you, we'll honor our guarantee. You will need your order number or proof of purchase.
How to Request a Refund
Email us at info@serovialabs.com with your order number. We'll process your request promptly and provide any necessary instructions. Please do not send items back without contacting us first, as items returned without authorization may not be accepted.
Damages and Issues
Please inspect your order when it arrives and contact us right away if the item is defective, damaged, or incorrect, so we can make it right immediately.
Exceptions and Non-Returnable Items
We do not accept returns for:
Exchanges
If you would like a different product or a replacement, please contact us to arrange the return, then place a new order for the item you want.
Refunds
Once your refund is approved, we will credit your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund. If more than 15 business days have passed since approval, please email us at info@serovialabs.com.
Return Shipping Costs
If the return is due to our error—for example, a damaged, defective, or incorrect item—we cover return shipping. For satisfaction guarantee returns, we may request that you return the product, and the cost of the return label may be deducted from your refund.
European Union Customers: 14-Day Cooling-Off Period
If your order ships to the European Union, you have the right to cancel your order within 14 days of delivery for any reason under EU consumer protection law. Our 60-day satisfaction guarantee extends well beyond this requirement.
Legal Rights
Nothing in this policy limits your rights under applicable consumer laws in your country or state.
Questions? Contact us at info@serovialabs.com — we're here to help.